Lockstate Firmware Update “Bricks” Hundreds of Smart Locks, Hitting Airbnb Hosts Hard

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Lockstate performs a firmware update that “bricks” hundreds of their remote locks, leaving customers unable to open their own doors.

from bleepingcomputer.com

On Tuesday, August 8, smart locks manufacturer LockState botched an over-the-air firmware update for its WiFi enabled smart locks, causing the devices to lose connectivity to the vendor’s servers and the ability to open doors for its users.

Only one LockState product was affected, which is the LockState RemoteLock 6i (also known as 6000i).

The device costs $469 and is sold mainly to Airbnb hosts via an official partnership LockState has signed with the company. Hosts use the smart locks to configure custom access codes for each Airbnb renter without needing to give out a physical key to each one.

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Firmware update dumbs down smart locks
The botched firmware bricked the device’s smart code access mode. Physical keys continued to work. The botched firmware was a nuisance for private home owners, but it was a disaster for Airbnb hosts, who had to scramble to get customers physical keys so they could enter their rents.

On Twitter, LockState said that only 500 devices were affected. The company immediately sent out a letter to all affected customers.

According to this letter, the smart locks lost the ability to connect back to LockState’s servers. The full letter is available below.

LockState letter

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About Paul Gordon 2389 Articles
Paul Gordon is the publisher and editor of iState.TV. He has published and edited newspapers, poetry magazines and online weekly magazines. He is the director of Social Cognito, an SEO/Web Marketing Company. You can reach Paul at pg@istate.tv

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